Customer Communications
Seamless Customer Communication & Auto Repair Workflow Management
Eliminate phone tag and get instant job approvals. Keep vehicle owners informed and your shop moving with unlimited two-way texting, professional email updates, and one-click message templates sent straight from the active work order.
Everything you need to keep your counter and your customers in sync.
Key Features
- Unlimited Two-Way Messaging
Send and receive text messages and emails directly within the work order. Seamlessly attach inspection photos, diagnostic reports, and digital estimates so customers have absolute clarity on their repairs.
- One-Click Canned Messages
Stop typing the same status updates and pickup reminders over and over. Save your shop’s standard responses as templates and drop them into any email instantly to speed up your daily counter routine.
- Instant Mobile Payment Links
Accelerate your shop’s cash flow. Text or email secure digital invoice links directly to vehicle owners, allowing them to view their final bill and pay safely from their smartphones before they even arrive for pickup.
Keep Customers Updated with Work Order Status Notifications
Key Features
- Automated SMS & Email Notifications
Send instant updates on work order progress, estimated completion time, and job status.
- Appointment Reminders
Reduce no-shows by sending customers text and email reminders for their scheduled appointments.
- Job Approval Requests
Customers can approve or decline repairs via SMS or email. Bay Boss records all the details in the Communication history.
Ready to end the customer phone tag for good?
Keep your garage profitable and your customers delighted with the ultimate communication engine for independent repair shops.
Work Order Management
Create, track, and manage work orders effortlessly.
Inventory & Parts Management
Track parts, pricing, and availability effortlessly.
Appointment Scheduling
Keep your shop running smoothly with a built-in calendar. Reduce no-shows.